Privacy notice

1. Controller

The controller for data processing on this website is:

Company

Mathis Betz Investment d.o.o.

Address

Mandalinskih žrtava 12
22000 Šibenik
Croatia

Email

info@propertycare-croatia.com

Telephone

+385 91 611 9633

The controller is the natural or legal person who alone or jointly with others determines the purposes and means of the processing of personal data.

2. General points

We take the protection of your personal data seriously. We process it in accordance with the General Data Protection Regulation (GDPR) and Croatian data protection law.

Using this website is possible without providing personal data beyond what is technically necessary to deliver the pages. Where you enter data (for example in the contact form), this is always voluntary, and we use it only for the purpose stated.

Please note that data transmitted over the internet can in principle have security gaps. Complete protection against access by third parties is not possible.

3. Hosting

This website is hosted by Vercel Inc., 340 S Lemon Ave #4133, Walnut, CA 91789, USA, and its European infrastructure. Vercel processes data on our behalf as a processor under Article 28 GDPR, on the basis of a data processing agreement.

Where personal data is transferred to the United States in this context, the transfer is based on the standard contractual clauses of the European Commission and, where applicable, the EU–US Data Privacy Framework.

The legal basis is our legitimate interest in a secure and efficient provision of this website under Article 6(1)(f) GDPR.

4. Server log files

When you access this site, the hosting provider automatically collects and stores information that your browser transmits. This may include:

• the page requested and the time of the request
• browser type and version
• the operating system in use
• the referrer URL
• the amount of data transferred and the HTTP status code
• the IP address, shortened or in full

This data is not merged with other data sources. It is processed on the basis of Article 6(1)(f) GDPR, our legitimate interest in the technically error-free presentation and security of this website, and is deleted after a short retention period.

5. Cookies

This website itself sets no cookies for its own functions. Cookies are set by the web analytics described in the next section. Apart from that we use no advertising tools and no embedded services that store data on your device.

You can prevent or delete cookies at any time in your browser settings. Blocking them does not restrict the use of this website in any way.

6. Web analytics and advertising (Google)

This website uses Google Analytics 4, a web analytics service provided by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland (“Google”).

Google Analytics uses cookies and similar technologies that allow your use of this website to be analysed. The information generated, such as pages visited, time spent, approximate location, device type, browser and referring source, is transmitted to Google and stored there. Google Analytics 4 shortens IP addresses within the EU before they are used further, so that no direct conclusion about your identity is drawn from them.

We use this information to understand which of our pages are read and how visitors find us, and to improve the site on that basis.

We also advertise through Google Ads. Where you reach this site from one of our adverts, Google Ads records whether that visit led to an enquiry, a submitted contact form, a click on our telephone number, or a click on our WhatsApp link. This tells us which adverts are worth their cost. With your consent this measurement uses cookies and may be used to show you our adverts again on other sites; without it, Google receives only an aggregated signal without cookies and without an identifier.

Data may be transferred to servers of Google LLC in the United States. Google relies for this on the standard contractual clauses of the European Commission and on the EU–US Data Privacy Framework. Google acts as our processor under a data processing agreement in accordance with Article 28 GDPR.

No cookies are set until you agree. When you first visit, a notice at the bottom of the page asks whether we may use cookies for measurement and advertising. Both are covered by the same decision, accepting enables measurement and advertising together, declining leaves both switched off. Until you accept, Google’s consent mode keeps all storage switched off: no cookies are placed on your device and no identifier is created. In that state Google receives only an aggregated, cookieless signal that a page was viewed, with the referring source removed and your IP address shortened. Only after you accept does the full measurement described above begin.

The legal basis is your consent under Article 6(1)(a) GDPR together with the applicable ePrivacy provisions. You may withdraw your consent at any time with effect for the future: select Cookie settings at the bottom of any page and choose “Decline”. Your choice is stored locally in your browser, not in a cookie.

Independently of that you can prevent Google Analytics from collecting data by installing the browser add-on available at tools.google.com/dlpage/gaoptout, or by blocking cookies in your browser. Further information on how Google handles data is available at policies.google.com/privacy.

7. Fonts

The typefaces used on this site are hosted on our own servers and delivered together with the page. No connection is made to Google Fonts or any other external font provider, and your IP address is not transmitted to a third party for this purpose.

8. Getting in touch

Contact form

If you contact us through the form on this website, the details you enter, name, email address, optionally your telephone number, the location of the property, how you use it and the content of your message, are transmitted to us and stored so that we can deal with your enquiry and any follow-up questions.

The message is delivered by email through Resend (Plus Five Five, Inc., 2261 Market Street #5039, San Francisco, CA 94114, USA), which acts as our processor under Article 28 GDPR on the basis of a data processing agreement. Where data is transferred to the United States, the transfer is based on the standard contractual clauses of the European Commission.

The form also records how long the page was open before submission, in order to detect automated spam. This value is not stored beyond the delivery of the message.

The legal basis is Article 6(1)(b) GDPR where your enquiry is aimed at concluding a contract or at pre-contractual steps. In all other cases the processing is based on our legitimate interest in dealing with enquiries addressed to us under Article 6(1)(f) GDPR, or on your consent under Article 6(1)(a) GDPR.

Email, telephone and messenger

If you contact us by email, telephone or messenger, your enquiry and all personal data arising from it will be stored and processed by us for the purpose of dealing with your request.

Retention

Your data stays with us until you ask us to delete it, withdraw your consent, or the purpose for storing it no longer applies, for example once your enquiry has been dealt with. Mandatory statutory provisions, in particular retention periods under commercial and tax law, remain unaffected.

9. Data processing in the course of our services

If you become a client, we additionally process the data required to perform the service agreement. That includes the address and characteristics of the property, access and key information, contact details of people on site, contract and billing data, and the reports and photographs produced during inspections.

The legal basis is Article 6(1)(b) GDPR. Where we involve third parties in performing the contract (tradespeople, for example), we pass on only the data required for that particular job.

10. Your rights

Within the applicable statutory provisions you have the right at any time to:

• access the personal data we hold about you and information about its processing (Article 15 GDPR)
• rectification of inaccurate personal data (Article 16 GDPR)
• erasure of the data we hold about you (Article 17 GDPR)
• restriction of processing where statutory obligations prevent us from deleting your data (Article 18 GDPR)
• object to our processing of your data (Article 21 GDPR)
• data portability, where you have consented to the processing or entered into a contract with us (Article 20 GDPR)

Where you have given us consent, you may withdraw it at any time with effect for the future. The lawfulness of processing carried out before the withdrawal is not affected.

An informal message to the contact details above is enough to exercise these rights.

11. Right to complain to a supervisory authority

In the event of breaches of data protection law you have the right to complain to a supervisory authority, in particular in the member state of your habitual residence, your place of work or the place of the alleged breach.

The supervisory authority responsible for us is the Croatian data protection authority:

Authority

Agencija za zaštitu osobnih podataka (AZOP)

Address

Selska cesta 136
10000 Zagreb
Croatia

Website

azop.hr

If you live elsewhere in the EU or in the UK, you may alternatively contact the data protection authority in your own country.

12. Changes to this notice

We reserve the right to adapt this privacy notice so that it always reflects current legal requirements, or to implement changes to our services. The version published at the time applies to each visit.

Last updated: August 2026