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Contact

Let’s talk about your property

Tell us briefly about your situation and we will come back within 24 hours with an honest assessment, including when we are not the right people to help.

Reach us directly

Rather speak to someone?

For a specific question a call is quicker than any form. If nobody picks up, we are at a property, let it ring or send a message and we will call back.

Phone +385 91 611 9633 Monday to Friday, 9:00 – 18:00 Email mathis@propertycare-croatia.com We reply to enquiries within 24 hours. WhatsApp Send a message Handy for photographs of the property
Enquiry

Tell us about your property

The more we know up front, the more concrete our answer can be. If you do not know something, just leave it out. We will ask.

This helps us most

  • Where is the property? The town is enough, we need the address later
  • House or apartment, rough size, is there a pool and a garden?
  • Do you use it yourself, do you rent it out, or both?
  • How often are you there during the year?
  • Is anything pressing right now? Damage, building work, an ongoing annoyance
Anything you do not know yet, simply leave out. We will ask.

Rather write yourself? mathis@propertycare-croatia.com

We use your details solely to deal with your enquiry and do not pass them to third parties. More in our privacy notice.

After your enquiry

What happens next

No sales funnel, no automated email sequence. Four steps, and you can stop at any of them.

A reply within 24 hours

We confirm your enquiry and tell you straight away whether your property is inside our area. If it is not, we recommend colleagues.

A 15-minute conversation

Phone or video, whenever suits you. We listen and ask questions. You need to prepare nothing.

The survey on site

We look at the house and record its systems, access and condition. That becomes your individual checklist.

Quote and decision

You receive a written quote containing exactly the services we discussed. We do not chase.

Who we are

Address and availability

We are officially registered in Croatia and carry liability insurance. The full registration details are in the legal notice.

Address

Ul. Velimira Škorpika 7a
22000 Šibenik
Croatia

When we answer the phone

Monday to Friday: 9:00 – 18:00
Saturday: 10:00 – 14:00
Emergencies: any time, for clients under contract

Insured

Public liability cover for all work at your property.

Languages

English, German, Dutch, Croatian, with authorities and tradespeople too.

Common questions

About getting in touch

Does the first conversation cost anything?
No. The call and our assessment are free and without obligation. Only the survey at the property is charged, and only after you have confirmed the amount in writing beforehand.
I do not own anything yet, I am still looking. Is a conversation worth it?
Yes, and earlier than most people think. Whether a property is easy to look after depends on things you can see before buying: access, slope, water supply, shared ownership. We will tell you honestly what to watch for, even if no work comes of it.
How quickly can you start?
Out of season, usually within two to three weeks of the survey. Between June and September it takes longer because appointments on site are scarcer. Where there is active damage we try to fit it in at short notice, say so in your enquiry.
Do I have to travel out for the survey?
Not necessarily. If somebody on site can let us in (a neighbour, a previous caretaker, the building manager), that is enough. You then receive the survey with photographs and video so that you can follow all of it.
What happens to my data?
We use your details solely to deal with your enquiry. No passing on to third parties, no newsletter without your consent, no cold calls. If nothing comes of the enquiry, we delete the data.
How often is my property inspected?
You decide. The usual pattern is fortnightly inspections out of season and weekly visits in high summer. After storms we inspect additionally, at no extra charge.
What happens if something is damaged?
We make the situation safe first, document it with photographs and tell you straight away. Then we obtain quotes and agree every step with you. Up to a limit we set together, we may commission immediate measures ourselves so that a small problem does not turn into a large one.
Do I have to hand over a key?
Yes, an internal inspection is impossible otherwise. Keys are held in a secured key cabinet and every removal is logged. If you prefer, we can fit an electronic lock instead.
Can I book individual services?
Yes. Many owners start with inspections alone and add pool, garden or cleaning later. You can scale up or down at any time.
Do you look after properties that are rented out?
Yes. We handle check-in and check-out, the linen change and act as the contact for your guests on the ground. We also support you with eVisitor registration and the tourist tax.
How does billing work?
The retainer is invoiced monthly. Additional work and costs we have advanced appear as separate lines on the same invoice, with receipts attached.
Still undecided?

Have a look around first

What we actually take on is set out on the services page. Whether your town is inside our area, the coverage page answers in thirty seconds.

Services Where we work